Qinwan Hotel

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Privacy Policy

Qinwan Hotel & Suites

Bahria Town Phase 8, Islamabad/Rawalpindi, Pakistan

At Qinwan Hotel & Suites, your privacy is a top priority. We are committed to safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our hotel, either by staying with us, contacting us, or using our website or Wi-Fi services.

1. Scope of This Policy

This Privacy Policy applies to all individuals who interact with Qinwan Hotel & Suites, including:

  • Guests (current, past, and prospective)
  • Website visitors
  • Individuals using hotel facilities and services
  • Wi-Fi users within hotel premises

2. What Information We Collect

We collect information to ensure your comfort, comply with legal obligations, and deliver the highest level of service. This includes:

A. Personal Identification Data

  • Full Name
  • CNIC / Passport Number (as per local laws)
  • Visa details (for foreign guests)
  • Date of Birth
  • Nationality

B. Contact & Booking Information

  • Phone Number
  • Email Address
  • Residential Address
  • Booking Dates & Room Preferences
  • Names of accompanying guests

C. Financial Information

  • Payment Details (e.g., credit/debit card number, transaction ID)
  • Billing Address
  • Payment Method (Cash, Card, Online Transfer)

D. Hotel Usage Data

  • Check-in and Check-out Records
  • CCTV footage

E. Digital & Technical Data

  • IP Address
  • Device Information
  • Usage Logs of Hotel Wi-Fi
  • Website Cookies & Analytics Data

3. Why We Collect This Data

Your information is collected and processed for the following legitimate purposes:

  • Reservation and guest services management
  • Identity verification and legal compliance (e.g., reporting to local authorities)
  • Payment processing and billing
  • Safety, security, and crime prevention (including CCTV monitoring and access logs)
  • Customer service improvement and personalization
  • Marketing communication (only with your explicit consent)

4. Legal Basis for Processing (As per Pakistani Law)

  • Legal obligation: Complying with PECA 2016, NADRA guidelines, and police lodging laws
  • Contractual necessity: Managing bookings and delivering hotel services
  • Consent: For marketing or additional services
  • Legitimate interest: Security, internal analytics, and service enhancement

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share it only in the following scenarios:

  • With law enforcement agencies or government authorities upon lawful request
  • With payment processors and banks for financial transactions
  • With IT service providers and hotel management platforms under strict confidentiality agreements
  • With travel agents or booking platforms (e.g., Booking.com, Agoda) if your reservation was made through a third-party portal

6. Data Retention

We retain your personal data only as long as necessary:

Data Type Retention Period
Guest Registration Data 6 months (as per local lodging laws)
CCTV Footage Up to 7 days unless required for investigation
Payment Information As per transaction requirement (not stored by hotel)
Marketing Consent Until withdrawn

7. Security of Your Information

We implement robust administrative, technical, and physical security measures to protect your data, including:

  • Secure servers and encrypted storage systems
  • Limited access to personal data (only authorized staff)
  • Strong password policies and firewall protections
  • 24/7 monitored CCTV

Our staff is trained in data protection practices and confidentiality obligations.

8. Your Rights as a Guest

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion, where legally permissible
  • Withdraw consent to receive promotional content

To exercise your rights, please email: mail@qinwanhotel.com or visit the front desk.

9. Use of Cookies & Website Data

Our website uses cookies to enhance user experience. These may include:

  • Session Cookies (for booking functionality)
  • Analytical Cookies (to monitor website performance)

You can manage cookie preferences through your browser settings.

10. Hotel Wi-Fi Use

Use of our Wi-Fi services is logged in compliance with PECA 2016 to ensure network security and traceability. Information such as device MAC address, websites accessed, and timestamps may be stored for a limited time and disclosed to authorities only when required by law.

11. Children’s Privacy

Our services are not directed toward individuals under 18 without adult supervision. We do not knowingly collect data from minors unless necessary for registration (with a guardian’s details).

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or hotel practices. The latest version will always be available at our reception and website.

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