Guest Health & Safety Policy
1. Our Commitment
Qinwan Hotel & Suites provides a safe, hygienic and supportive environment for guests, staff and visitors in line with local regulations and international best practices.
- Clean and comfortable spaces
- Quick response to health & safety concerns
- Clear communication and assistance
2. Hygiene & Sanitation
- Rooms and public areas are cleaned with approved disinfectants.
- High-touch points are disinfected multiple times daily.
- Laundry and linens are handled to avoid cross-contamination.
- Hand sanitizer is available at reception and key points.
3. First Aid & Medical Help
- At least one first-aid trained team member is on duty.
- First-aid kits are available at reception and with supervisors.
- In emergencies we coordinate with local medical services and, if needed, ambulance and emergency contacts.
- Basic over-the-counter support may be provided where legally permitted.
4. Infectious Diseases
We follow guidance from health authorities and the WHO.
- Isolation and precautionary measures if symptoms appear
- Mask use in confined areas when advised
- Enhanced cleaning of affected rooms and spaces
5. Allergies & Sensitivities
- Allergen-friendly bedding and fragrance-reduced cleaning on request
- Dining team handles disclosed food allergies with care
- Please inform us in advance about dietary needs or environmental sensitivities.
6. Smoking & Air Quality
- Smoking is strictly prohibited inside the hotel.
- Violations may incur a deep-cleaning fee.
7. Water & Waste
- Filtered drinking water is available or provided on request.
- Waste is disposed of per municipal standards.
- Please report hazardous items (e.g., broken glass) to staff.
8. Food Safety
- Kitchen practices comply with Pakistan Food Authority regulations.
- Guests with medical diets can request suitable options.
9. Personal Hygiene
- Wash or sanitize hands regularly.
- Avoid sharing personal items.
- Inform staff promptly if you feel unwell.
10. Guest Responsibilities
- Cooperate with staff on health & safety matters.
- Use in-room amenities per hotel guidance.
- Respect non-smoking rules and shared-area hygiene.
- Report injuries, hazards or emergencies to reception.
11. Emergencies
- Emergency exits are marked and maintained.
- Fire alarms, extinguishers and first-aid kits are available.
- In fire, earthquake or medical emergency: call Reception, follow instructions, and use designated routes to evacuate if required.
12. Our Promise
- Regularly review policies and training
- Meet recognized safety standards
- Support every guest with dignity, privacy and prompt care